1.0 - GENERAL
1.1 - Who are we?
Bookindouro is a registered trademark, with registered office at Praceta D. João Evangelista, nº 1, 5000-538, Vila Real, Portugal,
email: info@bookindouro.com, Telef. +351 965 124 398
Bookindouro works as an online aggregator of suppliers of tourist experiences and aims to enable the acquisition of a wide range of experiences on a single website.
Service providers represented on the bookindouro.com platform may also own their own websites and do not have any relationship with this platform.
The first product descriptions are the responsibility of the adhering operators. However, Bookindouro reserves the right to edit the content and writing of all products that need interference without notice. Product edits can be made by our content management team at any time to obtain better readability and product presentation.
1.2 - Acceptance of terms of use
When browsing the bookindouro.com platform, the customer agrees and accepts the terms and conditions displayed here. If you do not agree with the terms or any particular term, please do not register as a customer.
1.3 - Pricing policy
The prices presented on the bookindouro.com platform are the responsibility of Bookindouro and are presented in agreement with the service provider that performs the experience.
1.4 - Licensing
All suppliers who have their services for sale on the bookindouro.com platform, with their registered office in Portugal, will only be able to collaborate with us if they have a license from the activity's regulatory body (Turismo de Portugal), and it is mandatory to be registered with the RNAAT / RNAVT.
All operators who work under the sports, cultural or other association exempted from registration by law are exempt from this prerogative.
1.5 - Conditions for booking or purchasing vouchers
The conditions for booking or selling / purchasing vouchers are defined by Bookindouro and the respective supplier for each specific product.
The reservation is considered valid when paid by the end customer.
1.6 - Conditions for participation
The customer is solely responsible for the information he provides at the time of purchase.
The service provider has the right to reject your admission if incorrect information was provided during the voucher purchase process. In this case there will be no right to any refund of the amounts paid.
If the customer puts himself or other participants in the experiment at risk, the supplier has the right to exclude him from participation. In this case, the customer will not be entitled to claim any refund of the amounts paid.
1.7 - Changes or cancellations
The supplier has the right to change schedules or cancel events for reasons related to weather conditions or other reasons of force majeure. In case the service provider cannot perform the tour / activity for the reasons mentioned above, every effort will be made to reschedule the appointment. When all possibilities are exhausted, the customer will be reimbursed.
By default, if the customer decides to cancel the activity after booking *:
It is obliged to pay 15%, 30%, 75% or 100% of the agreed cost, depending on whether the cancellation is made 30, 15, 7, 3 or less days before the scheduled date for the start of the service.
In addition, the customer will be charged for all expenses and charges borne by the Carrier for transportation, hotels, reservation fees or any other non-refundable charges.
When the activity is booked and the client is unable to reach the meeting point or simply does not go, there is no right to be refunded, it is considered a no show (at the show).
* For the following specific programs, the cancellation policy is:
- Be obliged to pay 50% if the cancellation is made up to 30 days before the scheduled date for the start of the service or 100% of the agreed cost, if the cancellation is made after the 30 days before the scheduled date for the start of the service service:
| Enjoy Boat Tour – Porto
| Relax boat trip – Porto
| “One day sailing” tour – Porto
- Be obliged to pay 30% if the cancellation is made up to 90 days before the scheduled date for the start of the service, 70% if the cancellation is made between 61 and 89 days, and 100% if the cancellation is made after 60 days before the scheduled date:
| Swimming in the Douro River - Porto
1.8 - Time zone
The time count for any warranty, claim or other matter for which a time period needs to be defined is based on the TMG time.
1.9 - Information used by payment processors
Bookindouro does not have any access to data collected by credit card operators or other online payment methods used on the platform.
The collection of this data is done by these same operators.
Bookindouro is not responsible for the use that the companies that manage the means of payment may make of the information collected for the purposes of payment.
No confidential information regarding means of payment is retained on the platform or will be known to our service providers.
1.10 - Changes to our policies
Knowing that we are part of an activity that is constantly changing, we warn that it may be necessary to adjust our policies to the reality of the moment.
Bookindouro reserves the right to change policies whenever it becomes necessary, and is not obliged to alert partners or customers about such changes.
1.11 - Response time.
We will respond to all requests on any of our communication channels in due time. Reservations will be confirmed up to a maximum of 24 hours.
1.12 - Litigation
In the event of a dispute, priority will be given to a friendly settlement with the client, otherwise, with the need to resort to judicial means, the Vila Real district is designated to resolve the dispute. The applicable law is Portuguese law.
If there is a case and if there is a case in which it is necessary to litigate, all possibilities for dialogue and possible friendly settlements between the client, Bookindouro and the service provider in question must be exhausted.
1.13 - Transaction fees
By default, Bookindouro supports the fees charged by credit card operators for transactions made within the platform, and depending on the payment method selected by the end customer, a booking fee may be applied, up to a maximum of 1 , 5% of the total transaction amount.
2.0 - CLIENTS
2.1 - Children not accompanied by adults
Unaccompanied children are not allowed in any experience. If you purchase a voucher for the purpose of providing a child with the activity, you should take into account that you will have to purchase another one for the companion over 18 years old. Bookindouro is not responsible for the sale of vouchers that may be used by minors.
2.2 - How to access your information
We are extremely careful about the personal information we collect. Thus, the platform is protected by Secure Socket Layer (SSL). You can check it at the URL that appears in your browser when you visit the platform. It will start with https: where ‘s’ stands for ‘secure’.
You will thus be able to have access to the area where your personal information is contained, in a secure way, being able to change it, add it or delete it.
For security reasons, even if you modify your information, we will keep a copy of the modified data for possible internal use in case it proves necessary.
You can also cancel your account on the platform simply by logging into the secure area and clicking on the link.
2.3 - Our data protection measures
We use Internet industry standards for hosting, collecting, storing and processing data and use third party services for these purposes.
However, you should be aware that some suppliers of products sold on this platform may need additional Personal Information or Other Information (such as health or fitness information) to determine whether the customer can participate in a particular activity.
2.4 - Google Maps API
Our platform uses Google Maps to improve your browsing experience. Google may need to retain anonymous user information. The customer agrees and accepts that bookindouro.com is oblivious to this possible withholding of information.
2.5 - Google Analytics
Bookindouro.com uses Google analytics. Google Analytics provides us with anonymous reports of website activity. To this end, Google Analytics uses cookies. Information about Google's privacy policy can be found at http://www.google.com/intl/en_ALL/privacy.html. By using bookindouro.com the customer agrees to the processing of their data by Google.
2.6 - Spam
We will only send emails to the address the customer used to register on the platform or the email used to make purchases. If you have a spam filter activated on your e-mail server, it may happen that the information sent by us is forwarded to the unsolicited mailbox. We strongly recommend that if you do not receive vouchers purchased on our platform by email, check if they are being forwarded to spam.
